Refund Policy

All packages shipped from Vancouver use Canada Post. Packages shipped via Canada Post are shipped without insurance. Once a package has left our offices, liability for successful shipment is assumed by the shipping service provider (Canada Post). DripFit assumes no responsibility for delay or loss of your package within the system. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with Canada Post

DripFit does offer shipping insurance which can be added to your order at the time of purchase. In case of a lost or damaged package, DripFit will incur the costs and ship out a new package.

We are committed to providing you with top of the line experience and supplements. If you are not 100% satisfied with your product, you can return it and get a full refund or exchange the item for another (product must still be a minimum 70% full).

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the original packaging. 

To return your product(s) please do the following:

1. Send an email to brenley@dripfit.ca with the products you want to return, the reason for the return and your original order number.
2. Please prepare the items by putting them in a shipping box and sealing it.

*Please note that this policy applies to website purchases directly from DripFit. 

Return Policy Continued

Should a product be found defective, please contact us to initiate a warranty claim. All returns should be accompanied by a proof of purchase (invoice, receipt). Please contact our Customer Service team via phone or email at 1-833-DRIPFIT, or brenley@dripfit.ca for directions on how to return the defective product.

You shall assume the delivery charges and the legal risks for a products returned (except in the case were DripFit Health Supplements has not delivered to you the products you have ordered, or has delivered you products that are damaged or defective, in which case DripFit Health Supplements will assume all delivery charges and the risks, as long as you return the products using a carrier that guarantees the risks of loss and damage).

A return can be refused if a product has been removed from its original packaging unless the product is found to be defective. If a product is found to be defective, it will be exchanged for a new model of the same product or for a credit of the same value.

Upon receiving a returned product, any sum debited from your credit card account in favour of DripFit Health Supplements with regard to the product, except delivery charges, will be credited as soon as possible, on condition that the product being returned is returned by you and received by DripFit Health Supplements in the exact condition as that in which it was when delivered to you.

Band Return:

If you band is defective within the first month of purchase please contact brenley@dripfit.ca with a description of the issue as well as photos. 

We will not return a band that has been used for over 30 days from the date purchased. If band has been stretched, tampered with or misused we have the ability to refuse return. Directions on how to use the band effectively is in both our FAQ as well as on the website and band box. 

Our Refund Policy Regarding Lost or "Delivered" Orders:

In the event that your order is lost or marked as "delivered" but has not arrived, we kindly request your understanding that we cannot issue a refund until a thorough investigation has been conducted. Once a package leaves our premises, it becomes the responsibility of the carrier. To ensure the protection against resale and fraudulent claims, as well as to hold the shipping carrier accountable for any lost or damaged products, we require a comprehensive investigation before taking appropriate actions to resolve the situation. Your cooperation in this matter is greatly appreciated.

INTERNATIONAL SHIPPING
Packages shipped with Canada Post International are shipped “as is” with tracking without insurance. Once a package has left our offices, liability for successful shipment is assumed by Canada Post and your country’s local postal service or shipping provider. DripFit assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

LIMITATION OF LIABILITY
Customers who chose a shipping option without insurance when a shipping option with insurance is available to them represents recognition of the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination.

CUSTOMS, DUTIES & TAXES
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These charges must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

INCORRECT ADDRESS ON ORDER FORM
If the information provided by the buyer is incorrect the responsibility it on the buyer. If the buyer did not purchase insurance, the buyer is deemed responsible for the added shipping costs. DripFit will not incur any of the responsibility unless the shipping error is done at the head office at DripFit. DripFit shipping prices are charged based on the fees of Canada Post. DripFit does not have control over current or changing shipping prices.